Industrial customers require tailor-made solutions from a single source. If a customer is planning an entire production line for a manufacturing facility where a hardness tester needs to be integrated, then a competent, service-oriented partner is required; one who offers flexible hardness testing solutions that can be integrated easily into a production line.
It must also be possible for the hardness tester to be controlled by a higher-level customer system, so that the hardness tester can perform its job in the line. Another customer requirement is automatic data export of the measurement results or connection of the hardness tester via a network to the in-house database for quality assurance purposes. This means that the hardness tester's interfaces and software must be well documented.