Service hotline

In order to back up its support and consultation services, EMCO-TEST operates a dedicated service hotline. The name of the game here is quickly accessible competence close to the customer.

Monday-Friday from 8:00 to 18:00
Tel.: +43 6244 20438-33
Email: service@emcotest.com

Full-service maintenance contracts

Maintenance, calibration, consumables and – if individual components or testing equipment of the hardness tester should ever need replacement, conversion or modular extension – repairs at the manufacturer's factory or on site: this is what we call full-service maintenance. At the same time, full-service maintenance contracts describe the precise scope of services, ensure predictable, flat-rate costs and precisely regulate the service intervals and response times.

Modern communication and information technologies

Short response times ensure short idle times, thereby saving lots of money. In both customer contact and our internal processes, we set great store by state-of-the-art technologies. This competence provides our customers with the security they need.

Worldwide sales and service network in 44 countries

Customer service has much to do with proximity. This proximity is an everyday reality for us and the reason behind our worldwide sales and service network with a presence in 44 countries. Extensive instruction and regular training courses with EMCO-TEST certification ensure the knowledge base for customers on site.

Service app

Immediate
No matter where you are and what time it is: your contact receives your service notification immediately.

Rapid response
Thanks to transmission of all the relevant machine data via the service app, your service engineer can provide faster assistance.

Time savings
You save a lot of time that would otherwise be spent determining the necessary data.

Machine management
You receive an overview of your hardness testing machines and the service notifications already sent

Take advantage of the benefits of the EMCO-TEST service app today!