ServiceDesk
In order to back up its support and consultation services, EMCO-TEST operates a dedicated service desk. The name of the game here is quickly accessible competence close to the customer.
Full-service maintenance contracts
Maintenance, consumables and – if individual components or testing equipment of the hardness tester should ever need replacement, conversion or modular extension – repairs at the manufacturer's factory or on site: this is what we call full-service maintenance. At the same time, full-service maintenance contracts describe the precise scope of services, ensure predictable, flat-rate costs and precisely regulate the service intervals and response times.
