ServiceDesk

In order to back up its support and consultation services, EMCO-TEST operates a dedicated service desk. The name of the game here is quickly accessible competence close to the customer.

ServiceDesk

Full-service maintenance contracts

Maintenance, calibration, consumables and – if individual components or testing equipment of the hardness tester should ever need replacement, conversion or modular extension – repairs at the manufacturer's factory or on site: this is what we call full-service maintenance. At the same time, full-service maintenance contracts describe the precise scope of services, ensure predictable, flat-rate costs and precisely regulate the service intervals and response times.

Service app

Immediate
No matter where you are and what time it is: your contact receives your service notification immediately.

Rapid response
Thanks to transmission of all the relevant machine data via the service app, your service engineer can provide faster assistance.

Time savings
You save a lot of time that would otherwise be spent determining the necessary data.

Machine management
You receive an overview of your hardness testing machines and the service notifications already sent

Take advantage of the benefits of the EMCO-TEST service app today!