In line with our mission of making everything to do with hardness testing simpler, we offer comprehensive solutions from a single source: hardness testing machines, calibration, consultation and supplementary services – complete coverage of all important issues. This means competence in all aspects of hardness testing: 360° FULL SERVICE COMPETENCE.
Optimum user-friendliness is becoming an increasingly important factor in ensuring efficient and faultless processes.
For this reason, EMCO-TEST has developed the unique, trendsetting ecos Workflow operating software. This software package takes control of the increasingly diverse test tasks and ensures straightforward specimen management with sustainable data security. Due to the large amount of software in hardness testers, ecos Workflow makes a decisive contribution to the performance and quality of the whole product.
In order to also ensure its future reliability, the software is continuously enhanced with free updates.
From simple single measurement and curve measurement through to sustainable data storage and reporting, everything is possible with ecos Workflow. At the same time, the software guides the user step by step from definition of the test method through to archiving of the determined measurement results in an easily understandable manner.
Minimum effort guaranteed!
ecos Workflow xCHANGE is the key to the functions of your EMCO-TEST hardness tester. ecos Workflow xCHANGE allows practically any customer-specific requirement for connecting a hardness tester to databases and data input devices to be satisfied, as well as enabling fully automatic or unmanned operation. Since ecos Workflow xCHANGE is based on the established XML format, interaction with it is simple and clearly structured.
ecosWorkflow is equipped with an integrated Calibration Information System (CIS). This innovative solution gives the user the ability to independently check the conformity of the hardness testing machine to standards. The system provides an overview of all calibrated methods and upcoming tests. The intuitive workflow principle guides the user step by step through the inspection process and documents the results.
ecos Workflow is equipped with an integrated TeamViewer client. TeamViewer simplifies communication between the users and the service team. The integrated TeamViewer is predominantly used for maintenance and diagnostics of the ecos Workflow software. Furthermore, TeamViewer can be used to train users and to share tips and tricks.
Adherence to international standards in conjunction with reproducible measurement results and comprehensive documentation of test cycles is becoming increasingly important in national and international trade for our customers. At the same time, regular calibration of test equipment is often a prerequisite. EMCO-TEST is an accredited calibration laboratory in accordance with ISO/IEC 17025. This accreditation, in combination with incessant further development and continuous official monitoring of our calibration laboratory, ensures that the services we offer are always state of the art and compliant with latest standards.
Quality assurance by means of a certified management system not only safeguards products and services, it is also a fundamental requirement for accreditation as a calibration laboratory in accordance with ISO/IEC 17025. This creates a dual level of security for our customers. Through independent, external audits it confirms that both technical knowledge and management structures for quality assurance are really state of the art.
The scope of our calibration service not only covers the German (DIN EN ISO), European (EN) and international (ISO) standards, but also those from the American Society for Testing and Materials (ASTM), governing hardness testing and its calibration. We offer both calibration and consultation regarding the differences between international standard requirements, which means our customers are always on the safe side.
Simplifying everything to do with hardness testing naturally also means calibration ex works. This calibration service is undertaken in our factory immediately after production of the hardness tester and all devices are supplied from the factory with an approved calibration certificate. This in turn means that hardness testing machines can be used as soon as our customers receive them. This saves time and money.
The lesser the measurement uncertainty of a testing system, the greater the leeway within the specified tolerances for the products to be tested. Reduced measurement uncertainty can result in significant cost savings for customers. Comprehensive services from a single source include manufacturer maintenance before calibration, which can optimise the testing device. Furthermore, the EMCO-TEST calibration laboratory uses the very latest measuring equipment with highest levels of precision for calibration, which in turn reduces measurement uncertainty for our customers.
In order to back up its support and consultation services, EMCO-TEST operates a dedicated service hotline. The name of the game here is quickly accessible competence close to the customer.
Monday-Friday from 8:00 to 18:00
Tel.: +43 6244 20438-33
Email: service@emcotest.com
Maintenance, calibration, consumables and – if individual components or testing equipment of the hardness tester should ever need replacement, conversion or modular extension – repairs at the manufacturer's factory or on site: this is what we call full-service maintenance. At the same time, full-service maintenance contracts describe the precise scope of services, ensure predictable, flat-rate costs and precisely regulate the service intervals and response times.
Immediate
No matter where you are and what time it is: your contact receives your service notification immediately.
Rapid response
Thanks to transmission of all the relevant machine data via the service app, your service engineer can provide faster assistance.
Time savings
You save a lot of time that would otherwise be spent determining the necessary data.
Machine management
You receive an overview of your hardness testing machines and the service notifications already sent
Take advantage of the benefits of the EMCO-TEST service app today!
The EMCO-TEST pay-per-indent offer provides an innovative billing model.*
*The pay-per-indent offer is only available in direct distribution areas.
EMCO-TEST pay-per-indent is a payment model in which only the hardness test indent is charged. There are no acquisition costs, no capital tie-up, no additional service or maintenance costs.
The EMCO-TEST hardness testing machine is installed on your premises, in the version you require (required test methods, degree of automation, etc.). The machine itself remains the property of EMCO-TEST.
Installation includes commissioning and operational training, annual maintenance and calibration, as well as provision of all the consumables (indenters, hardness reference blocks) for the defined test methods.
You are free to use the machines for the defined hardness testing tasks. Billing takes place monthly based on the number of hardness test indents.
The following contractual models are available:
PPI 36
Example: DuraScan 50 with contractual model PPI 36 (standard equipment with one test method, e.g. HV1)
* The prices per indent vary depending on the equipment level of the machine (number of test methods, other accessories) and the number of indents per month.
PPI Flex
Example: DuraScan 50 with contractual model PPI Flex (standard equipment with one test method, e.g. HV1)
* The prices per indent vary depending on the equipment level of the machine (number of test methods, other accessories) and the number of indents per month.
EMCO-TEST has been developing and producing hardness testing machines for over 60 years. We are happy to pass on this vast experience and technical know-how to you. The vocational training and further education at the EMCO-TEST ACADEMY provides you with the technical expertise about "everything relating to hardness testing" in theory and practice.
We provide in-depth hardness testing knowledge in our own courses as well as in collaborations with renowned institutions.
All our collaboration institutions are equipped with the newest hardness testers from EMCO-TEST.
Contents
Participants
